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Return & Refund Policy
We want you to be fully satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.
1. Eligibility for Return & Refund
We accept return and refund requests under the following conditions:
- The product arrives damaged or defective.
- The item received is incorrect (wrong product, size, or color).
- The parcel is lost in transit.
- The product did not arrive within the guaranteed delivery time (usually 45 days for most countries).
2. Non-Returnable Items
Returns or refunds are not accepted in the following cases:
- The product was damaged due to improper use.
- The return request is made after 7 days of receiving the item.
- The item was ordered by mistake or the customer changed their mind.
3. Requesting a Return or Refund
To request a return or refund, please contact our support team with the following information:
- Order number
- Photos or video showing the issue
- A clear explanation of the problem
We will respond within 1–2 business days to resolve your request.
4. Return Shipping
Please do not return products directly unless instructed. If a return is approved, the return shipping cost is the responsibility of the customer unless otherwise agreed.
5. Refund Process
Once your request is approved, we will issue a refund to your original payment method within 3–7 business days. If the refund is delayed, please check with your bank or payment provider.
6. Contact & Company Information
Flourish My Style
KVK: 96937688
Phone: +31 6 58769111
Address: Berkelselaan 54.B, Netherlands
E-mail: flourishmystyle@gmail.com
